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Secure
Shipping Policy

Shipping Policy

At A Luxury Closet, we are committed to ensuring every order arrives safely and securely. Our policy is designed to protect both buyers and consignors while maintaining the highest level of service.

 

Processing & Handling

  • All orders are processed within 2–3 business days after payment is confirmed.

  • Each item is carefully inspected, photographed, and packaged prior to shipment.

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Shipping Methods

  • We ship exclusively through trusted carriers such as UPS, FedEx, or USPS with tracking and insurance included.

  • Signature confirmation is required on all orders over $50 to ensure secure delivery.

  • Free standard shipping is offered on all orders over $2,000 within the United States.​

 

Insurance & Risk Protection

  • Every shipment is insured for the full purchase value.

  • Responsibility for the item transfers to the buyer once delivery is confirmed by the carrier.

  • If a package is lost or damaged in transit, we will work with the carrier to resolve the claim and ensure the buyer is protected.

 

Consignor Protection

  • Items consigned with A Luxury Closet remain the property of the consignor (the individual or entity who owns the item) until sold.

  • A Luxury Closet acts as the consignee (responsible for marketing, selling, and shipping on behalf of the consignor).

  • Consignors are protected under our shipping practices: all consigned items are shipped to buyers fully insured and documented.

  • In the event of loss or damage during transit to the buyer, the consignor will be compensated after the claim is processed with the carrier.

  • Any unsold or returned items are shipped back at the consignor’s expense.

 

Buyer Protection

  • Buyers receive tracking information as soon as their order ships.

  • If there are any issues with delivery, buyers must notify A Luxury Closet within 48 hours of the carrier’s delivery confirmation.

  • Unauthorized reshipping, redirection, or acceptance by third parties outside the confirmed address voids shipping protection.

 

International Shipping

  • A Luxury Closet does not offer international shipping at this time. We currently ship only within the United States.

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Final Note

Our goal is to create a secure and seamless shipping experience for everyone—buyers, consignors, and A Luxury Closet. With tracking, insurance, signature confirmation, and free shipping on qualifying orders, you can shop and consign with confidence.

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